| When will my order be delivered?
Orders are shipped in good faith, for delivery to the customer, within the timescale of the delivery method chosen.
We advise customers, to make sure they allow sufficient ordering and delivery time, and that you do not organize for builders, plumbers, installers, engineers etc to attend, until you have safely received and checked the goods.
If you are keen to keep track of the stage of your delivery, you must choose a method that allows this, from the delivery options available, when you place your order.
During adverse weather and at peak times for mail and courier services, such as the Christmas period, delays can be experienced. We understand how frustrating this can be. Please accept our apologies if this happens.
Regrettably, we cannot be held responsible for late delivery in any event.
|Are all of your products in stock?
We hold an extensive range and are able to supply most orders without delay. Sometimes, eg, due to seasonal weather, we may experience high demand for products, but as we constantly reorder stock from the manufacturer's, delays are usually minimal. In the event of being out of stock for longer than 48 processing hours from receipt of your order, we will advise you of any delay, allowing you to review your order.
|FAQ Example: What types of payment do you accept?
We accept major credit and debit cards and payment by Paypal. Card Payments are made securely through our Payment provider, Creditcall Ltd, compliant with the Payment Card Industry Data Security Standard, endorsed by Mastercard, and Visa as well as all other leading schemes.
In the event that you would prefer to send a cheque, with your written order, we can accept this method of payment, but your order will not be processed or dispatched until the payment has been cleared. This can take some 10-14 banking days.
|How do I check I am ordering the correct part for my boiler?
If you are in doubt about ordering a part, we are able to confirm part numbers, only if you are able to provide the following information to us. The quickest way, is by email, using the 'Contact us' page.
We will need to know the manufacturer (make), the model type and the Gas Council number (The GCN number) of the appliance.
We may need to know the age of the appliance also.
Alternatively, check with the boiler manufacturer, (all manufacturers will have a dedicated technical or spares dept) for the make and model of your appliance. They will be able to provide you with a part number. To do this, you will need to know the same information.
If you have a servicing manual, very often, a common spares listing is provided in the booklet, listing the most common parts of your appliance.
Sometimes, part numbers change, and your order will be dispatched under the new number.
|I can't find the answer to my question. What do I do?
Click on "Contact Us" and let us know what your question is. We'll get back to you with an answer as soon as possible.
|When do you process and dispatch my order?
Orders received for stocked items before 3.00pm are processed the same day. Orders received after 3.00pm are processed the next working day.
Orders are not processed after 3.00pm on a Friday, Saturdays, Sundays, Bank Holiday Mondays or Seasonal holidays when the business may be closed.
Orders for non stock items are normally dispatched with 5-7 working days.
If you have an urgent enquiry regarding the processing or dispatch of your order, use the 'Contact us' page as the quickest method for your enquiry.Alternatively, you can telephone the 0800 number shown on the home page.